Our Guarantee & Warranty - Vance Gate Repair Fontana

The Vance Gate Repair Fontana Guarantee

When Adrian Vance started this company in 2014, he carried over a habit from commercial access-control work that most residential gate companies never bothered with: document everything. That habit became our guarantee. Here’s what it means for a Fontana homeowner: the price you approve in writing is the price you pay, the work comes with a 365-Day Done Right Promise, and you get a photographed record of exactly what was found, what was adjusted, and what was replaced on your property. If it isn’t right, we make it right. No argument, no fee, no expiration date games within that year.

Call (951) 476-1539

What’s Covered

• Written price before any work begins. You’ll have the flat price in your hand before a tool comes off the truck, under Haven Standard Clause 1, so there’s no surprise invoice at the end of the job.
• 365-Day Done Right Promise on all completed work. If a repair we made doesn’t hold up, we come back and fix it at no additional charge for a full year from the service date.
• Documented photo record on every visit. Under Haven Standard Clause 4, you get a photo log of every adjustment and a written record of the part number installed before the technician leaves your property.
• Parts handling with transparency. When a component needs replacing, you see the part number on your paperwork and the old part can be left with you if you want it. No mystery parts, no “you needed a new board” without evidence.
• Background-checked, uniformed technicians. You get the technician’s name and photo before arrival, which means you never open your gate to a stranger who just happened to show up in a pickup.
• Free second opinion on outside estimates. Bring us a written estimate from another gate company and we’ll review it with you at no cost. If the scope is wrong or the price is padded, we’ll tell you plainly.
• Cleanup included. Wire trims, old brackets, stripped screws, packaging. The work area looks like we were never there, except the gate actually works now.

Our Satisfaction Promise

If something isn’t right with the work we did, the process is simple: call (951) 476-1539, tell the person who answers what’s wrong, and we schedule the return visit. There’s no ticket queue, no “we’ll have someone call you back within two business days.” A live person picks up 24 hours a day, seven days a week. When the technician arrives, they review the job file, look at the photos from the original visit, and identify what’s off. If it falls within the 365-day window and it’s tied to work we performed, the repair happens at no charge. Period.

Adrian’s standard from his commercial days was that you don’t leave a site until the system is provably working, not just probably working. That means the technician tests the full travel of the gate, checks the safety edges and photo-eyes, and confirms the limit settings are correct before they hand you the final paperwork. If you’re not satisfied with how the gate operates after they leave, we’d rather hear about it the same day than find out six months later that you’ve been living with a gate that shudders on startup and made you quietly resent us.

Before

After

Licensed & Insured Backing

Paperwork only means something if there’s real accountability behind it, and that’s where licensing and insurance come in. Vance Gate Repair Fontana is licensed and insured, which protects you in ways a handshake never will. If property is damaged during a job, insurance covers it. If a repair creates a safety problem that wasn’t there before, you have a licensed contractor to go back to, not a Craigslist referral who’s since changed phone numbers. Adrian Vance, Owner, built this company on a commercial-tier documentation standard because he saw what happened on job sites when there was no paper trail. We keep one. You should keep yours too.

We service nine major gate-automation brands: LiftMaster, FAAC, BFT, Linear, Viking, Ghost Controls, DoorKing, Elite, and Mighty Mule. That matters for the guarantee because it means we repair what’s already on your property rather than steering you toward a replacement because it’s more convenient for us. The 365-Day Done Right Promise applies to motor repairs, gate welding, access control work, and installation alike. If we touched it, we stand behind it for a year.

What to Expect When You Call

You’ll reach a person, not an automated attendant. You’ll describe what’s happening with your gate. We’ll ask a few questions that help us understand whether it’s a motor issue, a mechanical failure, or a safety edge problem. Then we’ll schedule a visit and send you the technician’s name and photo before arrival. On the day of service, you get a written price before any work starts. After the work, you get the photo log and the part numbers. That’s it. That’s the standard, on every job, no exceptions since 2014.

If you’ve got a gate problem in Fontana right now, call (951) 476-1539. You’ll get a straight answer about what’s involved and a written price before anything gets touched.

Written by Adrian Vance, Owner at Vance Gate Repair Fontana, serving Fontana since 2014.